Helsinki Police Department
The direct telephone numbers of the Helsinki Police Department will change on 22 May 2014 at 4:15 p.m. to follow the uniform number system of state administration. The new telephone number of the department’s exchange is 0295 470 011. The direct numbers of the employees will change so that they start with the digits 0295, but mobile phone numbers will remain unchanged. After the change, numbers starting with 071 will no longer function.
EU citizen registrations get their own queue until the end of the year
The Helsinki Police Department has a dedicated queue operated with queue numbers for the registration of European Union citizens at the Pasila Police Station 2. The queue will serve EU citizens from Monday to Friday between 12:40 and 3:15 p.m.
The dedicated queue aims to ease the congested customer service. Other applications will continue to be handled by appointment. The exception to the rule are completed documents which may be picked up from the INFO queue without an appointment.
Helsinki Police will handle licence matters by appointment
Helsinki Police will handle licence matters by appointment. The arrangement applies to both Finnish and foreign licence matters (driving licences, passports, identity cards with a photo, and permits and licences for firearms). For making an appointment, use the service available at the website of the Finnish Police.
You may also visit Permits and Licensing Services without booking an appointment. However, it is recommended for you to book an appointment for smooth service. If you do not book an appointment, please prepare for extensive queuing. Please note that the queuing times of permit service locations (when you have not booked an appointment) vary between 30 minutes and three hours. At Pasila's customer service, there is a display showing the day-specific queuing time.
If you do not have the equipment for making the appointment, you can make the appointment at the foyer of Pasila Police Building 2 where necessary equipment is available for the public. You can also make the appointment by calling 0295 418 180 (between 1 p.m. and 3 p.m.). Please note that this number is only for making appointments for licence matters and not for enquiries.
The Immigration Police’s offices
Pasilanraitio 11, Länsi-Pasila